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Article ID: 290301 - Last Review: December 19, 2014 - Revision: 67.0

The Windows Installer Cleanup Utility (MSICUU2.exe) is no longer available from Microsoft. 

If you cannot add, update, or remove a program on your computer, run this troubleshooter.

Instructions to run: Click the Run now button, and then follow the prompts.

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The Program Install and Uninstall troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.learn more (http://support.microsoft.com/mats/Program_Install_and_Uninstall) Run now (http://go.microsoft.com/?linkid=9779673&entrypointid=MATSKB)
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More information

References

If you have problems when you try to uninstall Microsoft Office, we recommend that you first use the relevant Microsoft Fix It that is included the following articles:
How to uninstall or remove Microsoft Office 2013 or Office 365 (http://support.microsoft.com/kb/2739501)
How to uninstall or remove Microsoft Office 2010 suites (https://support.office.com/en-us/article/How-to-uninstall-or-remove-Microsoft-Office-2010-suites-90635a1d-aec8-4653-b358-67e1b766fc4d?ui=en-US&rs=en-001&ad=US)
How to uninstall or remove Microsoft Office 2007 suites (http://support.microsoft.com/kb/928218)
How to uninstall or remove Microsoft Office 2003 suites (http://support.microsoft.com/kb/2639197)
If you have problems when you try to uninstall Microsoft Security Essentials, see the following articles:
How to manually uninstall Microsoft Security Essentials 2.0.1963 (http://support.microsoft.com/kb/2483120)
How to manually uninstall Microsoft Security Essentials 1.0.1963 (http://support.microsoft.com/kb/2435760)


Applies to
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows 8.1 Enterprise
  • Windows 8
  • Windows 8 Pro
  • Windows 8 Enterprise
  • Windows 7 Starter
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Windows 8.1 with Bing
  • Windows 8.1 Pro for EDU
Keywords: 
kbsetup kbfile kbhowto kbfixme kbmbsinstallation kbuninstall kbconsumer kbmatsfixme kbquadranttechsupp KB290301
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