Microsoft small business knowledge base

Article ID: 291362 - Last Review: January 11, 2015 - Revision: 2.0

Hotfix Download Available
View and request hotfix downloads
This article has been archived. It is offered "as is" and will no longer be updated.


If you start a program that installs a Windows Journal hook (WH_JOURNALRECORD) with a call to SetWindowsHookEx, and you then press the Windows Logo key, the computer may stop responding (hang) and may generate an error in Kernel32.


This behavior is caused by a problem in User.exe. When you press the Windows Logo key, User.exe cancels journaling, which results in an internal variable being set to null. The problem is that User.exe immediately attempts to dereference this same variable after it has been set to null.


A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: (
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date       Time    Version      Size     File name   Operating system
   5/10/2001  1:29pm  549,664  User.exe    Windows 98
   5/10/2001  1:31pm   55,296  User32.dll  Windows 98
   4/19/2001  8:33am  549,792  User.exe    Windows 98
                                                        Second Edition
   4/19/2001  8:36am   55,296  User32.dll  Windows 98 
                                                        Second Edition


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

More information

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
206071  ( ) General Information About Windows 98 and Windows 98 Second Edition Hotfixes
kbnosurvey kbarchive kbhotfixserver kbqfe kbenv kbfix kbprb KB291362
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support