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Article ID: 2913760 - Last Review: March 11, 2014 - Revision: 2.0

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Symptoms

After you perform the push-button reset features on a Windows 8.1-based device, you cannot update drivers and firmware.

Cause

This issue occurs because a driver or firmware dependency is added to Windows 8.1. After you perform the push-button reset features, the new value cannot be handled correctly.

Resolution

To resolve this issue, install the update that is described in this article.

Update information

How to obtain this update

Windows Update
This update is available from Windows Update (http://update.microsoft.com) .

Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 8.1
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Download
Download the package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=a7b7d3f7-5c9d-44e6-adc7-1d04ebdb51c8)
All supported x64-based versions of Windows 8.1
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Download
Download the package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=66e77a8e-e994-4b40-ab3c-6943d74d65e4)
All supported x64-based versions of Windows Server 2012 R2
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Download
Download the package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=a4af9460-0e46-4ee9-91b4-cad31b97e3f2)
Note The update for Windows RT 8.1 can be obtained only from Windows Update (http://update.microsoft.com/) .

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT 8.1, Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the device after you apply this update. 

Update replacement information

This update does not replace a previously released update.

File information

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The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 file information notes
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT 8.1
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File nameFile versionFile sizeDateTimePlatform
Winload.efi6.3.9600.16496763,42420-Dec-201306:07Not applicable
Winload.efi6.3.9600.16496763,42420-Dec-201306:07Not applicable
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For all supported x86-based versions of Windows 8.1
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File nameFile versionFile sizeDateTimePlatform
Winload.efi6.3.9600.164961,382,20820-Dec-201308:26Not applicable
Winload.exe6.3.9600.164961,271,66420-Dec-201308:26x86
Winload.efi6.3.9600.164961,382,20820-Dec-201308:26Not applicable
Winload.exe6.3.9600.164961,271,66420-Dec-201308:26x86
Winresume.efi6.3.9600.164521,261,32030-Oct-201323:39Not applicable
Winresume.exe6.3.9600.164521,159,08030-Oct-201323:39x86
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For all supported x64-based versions of Windows 8.1 and Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Winload.efi6.3.9600.164961,643,58420-Dec-201310:18Not applicable
Winload.exe6.3.9600.164961,507,70420-Dec-201310:18x64
Winload.efi6.3.9600.164961,643,58420-Dec-201310:18Not applicable
Winload.exe6.3.9600.164961,507,70420-Dec-201310:18x64
Winresume.efi6.3.9600.164521,476,18431-Oct-201300:33Not applicable
Winresume.exe6.3.9600.164521,345,53631-Oct-201300:33x64
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For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about push-button reset features, go to the following Microsoft website:
General information about push-button reset features (http://technet.microsoft.com/en-us/library/jj126997.aspx)

Additional file information

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Additional file information for Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2

Additional files for Windows RT 8.1
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File propertyValue
File nameArm_5b89c789d32989a8fb0e445832850d43_31bf3856ad364e35_6.3.9600.16496_none_54bf3c4ae2cb61ef.manifest
File versionNot applicable
File size713
Date (UTC)21-Dec-2013
Time (UTC)00:00
PlatformNot applicable
File nameArm_e5404182235b859c954177a55fa06eb9_31bf3856ad364e35_6.3.9600.16496_none_83bda4aad24dd10a.manifest
File versionNot applicable
File size718
Date (UTC)21-Dec-2013
Time (UTC)00:00
PlatformNot applicable
File nameArm_microsoft-windows-b..ment-windows-minwin_31bf3856ad364e35_6.3.9600.16496_none_e4850fc8179b8e5a.manifest
File versionNot applicable
File size2,228
Date (UTC)20-Dec-2013
Time (UTC)10:22
PlatformNot applicable
File nameArm_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.3.9600.16496_none_efc0239f8843e012.manifest
File versionNot applicable
File size3,539
Date (UTC)20-Dec-2013
Time (UTC)10:22
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,036
Date (UTC)21-Dec-2013
Time (UTC)00:00
PlatformNot applicable
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Additional files for all supported x86-based versions of Windows 8.1
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File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,036
Date (UTC)21-Dec-2013
Time (UTC)00:00
PlatformNot applicable
File nameX86_638c2fd3b1348954fd51d5698e98c137_31bf3856ad364e35_6.3.9600.16496_none_74c1b2441ba9971a.manifest
File versionNot applicable
File size718
Date (UTC)21-Dec-2013
Time (UTC)00:00
PlatformNot applicable
File nameX86_9339b8679705482aefc3b66d4d1fac92_31bf3856ad364e35_6.3.9600.16496_none_e6d1313f7a4ba2cd.manifest
File versionNot applicable
File size713
Date (UTC)21-Dec-2013
Time (UTC)00:00
PlatformNot applicable
File nameX86_microsoft-windows-b..ment-windows-minwin_31bf3856ad364e35_6.3.9600.16496_none_e4829d70179e6f94.manifest
File versionNot applicable
File size2,996
Date (UTC)20-Dec-2013
Time (UTC)08:48
PlatformNot applicable
File nameX86_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.3.9600.16496_none_efbdb1478846c14c.manifest
File versionNot applicable
File size5,807
Date (UTC)21-Dec-2013
Time (UTC)00:00
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012
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File propertyValue
File nameAmd64_04b0e4effcb6aae5a4057a33ab5c5944_31bf3856ad364e35_6.3.9600.16496_none_730df0266b9bc509.manifest
File versionNot applicable
File size722
Date (UTC)21-Dec-2013
Time (UTC)00:02
PlatformNot applicable
File nameAmd64_aeefc1f9c1df645b341ca75f979e1d32_31bf3856ad364e35_6.3.9600.16496_none_7a6357759d987310.manifest
File versionNot applicable
File size717
Date (UTC)21-Dec-2013
Time (UTC)00:02
PlatformNot applicable
File nameAmd64_microsoft-windows-b..ment-windows-minwin_31bf3856ad364e35_6.3.9600.16496_none_40a138f3cffbe0ca.manifest
File versionNot applicable
File size3,000
Date (UTC)20-Dec-2013
Time (UTC)10:59
PlatformNot applicable
File nameAmd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.3.9600.16496_none_4bdc4ccb40a43282.manifest
File versionNot applicable
File size5,813
Date (UTC)21-Dec-2013
Time (UTC)00:02
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,499
Date (UTC)21-Dec-2013
Time (UTC)00:02
PlatformNot applicable
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Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows 8.1 Preview
  • Windows 8.1 Pro
  • Windows RT 8.1
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
Keywords: 
kbfix atdownload kbexpertiseadvanced kbsurveynew KB2913760
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