While you are editing a Microsoft Word 2002 document, Word
stops responding (hangs), or you receive the following error message:
The formatting in this document is too complex. Please
full save the document now.
This problem may occur if the following conditions are
- The document has line numbering turned on.
- The line numbers in the left margin are formatted with a
character style that is different from the default Line Number character
Service Pack Information
This problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office
XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Office XP service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the Time Zone
in the Date and Time tool in Control Panel.
You must have Office XP SP2 installed before you apply this
Date Time Version Size File name
26-Nov-2002 01:32 5,623,972 Winword.msp
26-Nov-2002 02:15 6,635,184 Winwordff.msp
Fixed global file:
Date Time Version Size File name
25-Nov-2002 16:50 10.0.4721.0 10,598,984 Winword.exe
To work around this issue, format the line numbers in the
left margin using the normal character style. To do this, follow these steps:
- In the Word document, type test.
Select the typed text, and then in the Style box (on the Formatting toolbar), click Normal.
- With the text still selected, click Styles and
Formatting on the Format menu.
- Move the mouse pointer over Line Number in the Pick formatting to apply list, click the
arrow to the right of Line Number, and then click Update to Match
- Delete the extra text ("test") that you typed.
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Office XP
Service Pack 3.
To recover a program or document that is not responding,
follow these steps:
- Click Start menu, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office Application Recovery.
- In the Application list, click the program or document that is not
- Do one of the following:
- To attempt to recover the files you were working on,
click Recover Application.
- If you just want to quit the program, and lose recent
changes to the files, click End Application.
- The error that caused the problem can be reported to
Microsoft for use in improving future versions of the program. Click Send Error Report or Don't Send.
more information about the Document Recovery feature, click Microsoft Word Help
on the Help
menu, type document recovery
in the Office
Assistant or the Answer Wizard, and then click Search
to view the topics returned.