Microsoft small business knowledge base

Article ID: 2926055 - Last Review: June 25, 2014 - Revision: 4.0

Hotfix Download Available
View and request hotfix downloads

On This Page


The article describes the hotfix for Microsoft Lync for Mac 2011 that is dated January 2014.


Issues that the update fixes

The hotfix resolves the following issues:
  • 2926056  ( ) Lync for Mac 2011 14.0.7 crashes when you plug or unplug a USB headset or an external monitor
  • 2927775  ( ) Can't sign in or see contact pictures in Lync for Mac 2011 when system time zone is set to UTC+8 or an earlier time zone
  • 2909669  ( ) Presence status isn’t updated based on Outlook for Mac 2011 calendar in Lync for Mac 2011

More information


Before you install the Lync for Mac 2011 14.0.7 hotfix, you must uninstall any version of Lync for Mac 2011 that is earlier than Lync for Mac 2011 14.0.4 on your computer. Additionally, make sure that the computer is running Mac OS X 10.5, or a later version of the Mac OS X operating system.

To verify that the computer meets the operating system version prerequisite, click About This Mac on the Apple menu.

To determine which version of Lync for Mac 2011 is installed on your computer, follow these steps:
  1. On the Go menu, click Applications.
  2. Open Lync for Mac 2011.
  3. On the Lync menu, click About Lync.
The version number of Lync for Mac 2011 is displayed in the About Lync dialog box.

How to obtain the update

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website: (
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

For more information about resources for Lync for Mac 2011, visit the following Microsoft website: (

Applies to
  • Microsoft Lync for Mac 2011
kbqfe kbhotfixserver kbfix kbhotfixrollup kbsurveynew kbexpertiseinter KB2926055
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support