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Article ID: 297115 - Last Review: October 25, 2013 - Revision: 2.0

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If you configure Outlook 2002 to use an Internet Messaging Access Protocol (IMAP) server for messages and you click to select the Save Password check box, Outlook 2002 does not remember your password during a single execution and you receive the password prompt each time each time that you attempt to access the IMAP server.


To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841  ( ) OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
   Date          Time     Version      Size    File name     
   27-Jul-2001  14:35:33  10.0.3124.0  334152  Pstprx32.dll
   27-Jul-2001  14:36:06  10.0.3124.0  530760  Outlcm.dll


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

Applies to
  • Microsoft Outlook 2002 Standard Edition
kbnosurvey kbarchive kbhotfixserver kbqfe kbpasswords kbwebserver kbbug kbfix kbofficexpsp1fix KB297115
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