You cannot log on to the domain after installing the
Enterprise User Monitoring component of SuperScout, a product of Surf Control.
When you attempt to log on to a domain, you may receive the
following error message:
System cannot log you in due to
the following error:
There is a time difference between the Client
The following error message may also be displayed:
Naming information cannot be located because the clocks
on the client and server machines are skewed.
This behavior may occur if you install the Surf Control
Enterprise User Monitor on the domain controller.
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
To resolve this behavior, remove the SuperScout
product from your Active Directory domain controllers until the updated
ScSubAuth.dll file is available from Surf Control.
If you are unable
to log on to your network, restart your domain controller in Safe mode from a
command prompt. To do so, press F8 when the computer starts to boot, and then
choose Safe mode when a list of options is displayed.
To remove the
- Start Registry Editor (Regedt32).
- Navigate to the following Registry key:
- In the Kerberos key, on the right you will see a value of
Auth0 = ScSubAuth. Click this value, and then on the Edit menu, click Delete.
- Repeat the previous step for the following registry key:
- After you remove these values, restart the computer and log
on as usual.