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Article ID: 298797 - Last Review: October 24, 2013 - Revision: 1.0

This article was previously published under Q298797
This article has been archived. It is offered "as is" and will no longer be updated.

Symptoms

When you change a chart type in a PowerPoint slide, Microsoft Graph stops responding, and you receive the following error message:
Graph.exe has generated errors and will be closed by Windows. You will need to restart the program

Resolution

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841  (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP service pack
The English version of this fix should have the following file attributes or later:
   Date         Time       Version     Size         File name           
   --------------------------------------------------------------
   10-AUG-2001  20:22:43                6,585,132   Excel_Admin.msp       
   10-AUG-2001  19:53:40               10,405,252   Excel.msp             
   06-JUL-2001  10:12:04                    2,814   Readme.txt             
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time       Version      Size        File name     
   -------------------------------------------------------------
   09-AUG-2001  17:28:15   10.0.3207.0  9,165,128   Excel.exe     
   09-AUG-2001  17:28:19   10.0.3207.0  2,144,584   Graph.exe     
   25-JUN-2001  19:56:12                    3,584   CaDpcPatch.mst
				

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

Applies to
  • Microsoft PowerPoint 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbtshoot kbprb kbslideshow kbchart kberrmsg kbofficexpsp1fix KB298797
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