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Article ID: 299699 - Last Review: September 13, 2011 - Revision: 3.0

This article was previously published under Q299699
This article may contain a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:

2438651 (http://support.microsoft.com/kb/2438651) How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
Notice
If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you run the Microsoft Office Setup program, you may receive an error message that is similar to the following:
Error applying transforms. Verify that the specified transform paths are valid.

CAUSE

This issue may occur when all the following conditions are true:
  • You are using a computer manufactured by Dell Computer Corporation.
  • Microsoft Office was preinstalled on your computer by the manufacturer.
  • You upgrade your operating system from Microsoft Windows 98 to Microsoft Windows 2000.
  • You run the Microsoft Office Setup program to add, reinstall, or repair an Office component.
Office was preinstalled on your computer by your manufacturer with a transform, and this transform is not available on your original equipment manufacturer (OEM) Office CD.

RESOLUTION

 To resolve this issue, do the following:

Create a verbose log file during the set up of the Office Setup program to determine the transform that was used to install Office on your computer. Rename the transform file, search and remove entries associated with the transform from the Windows registry, and then reinstall Office. To do this, follow these steps.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
  1. Click Start, click Run, and then type path\setup.exe /l*v C:\Officelog.txt in the Open box.

    In this example, path is the path of the location of your Office source. The command creates the verbose log file, Officelog.txt, on the root of drive C. You can specify any path and file name for this log file.
  2. Click OK.
  3. Start WordPad, and then open the log file that you created.
  4. Review your log file to find the name of the transform that was used to install Office on your computer. The transform file has an .mst extension.
  5. Click Start, point to Search, and then click For Files or Folders.
  6. In the Search for files or folders box, type the name of the transform, and then click Search Now.
  7. In the Search Results pane, right-click the transform file, and then click Rename.
  8. Rename the file that with the .old file name extension.
  9. Click Start, click Run, typeregedit, and then click OK.
  10. On the Edit menu, click Find.
  11. In the Find what box, type the name of the transform, and then click Find Next.
  12. Delete the registry key that is associated with the transform, and then press F3 to repeat the search.
  13. Repeat step 13 to locate and to delete all registry entries that are associated with the transform.

    The following registry location may contain entries for the transform:
    HKEY_LOCAL_MACHINE\Software\Classes\Installer
  14. Quit Registry Editor.
  15. Reinstall Office by using your OEM Office CD.

MORE INFORMATION

For additional information about how to create a verbose log file during Office Setup, click the following article number to view the article in the Microsoft Knowledge Base:
237957  (http://support.microsoft.com/kb/237957/ ) How to use an Office 2000 Setup log file to troubleshoot Setup problems

APPLIES TO
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000
Keywords: 
kbmsicuu2 kbtshoot kbstartprogram kbsetup kberrmsg kbprb KB299699
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