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Article ID: 301716 - Last Review: October 26, 2013 - Revision: 4.0

This article was previously published under Q301716
This article has been archived. It is offered "as is" and will no longer be updated.

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When you attempt to download a file from a Web site, the Copying dialog box may appear (containing two folder icons with page images moving between them), but the File Download dialog box may not appear.

In this case, you may be unable to download a file.


This behavior can occur if McAfee Safe & Sound is installed on your computer.


To resolve this issue, use one of the following methods.

Method 1

Contact McAfee for more information about this issue, and for possible updates to the program.

For information about how to contact McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416  ( ) Hardware and Software Third-Party Vendor Contact List, A-K

60781  ( ) Hardware and Software Third-Party Vendor Contact List, L-P

60782  ( ) Hardware and Software Third-Party Vendor Contact List, Q-Z

Method 2

To work around this issue, remove McAfee Safe & Sound from your computer. To do this, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Select McAfee Safe & Sound in the list, and then click the Add/Remove button.
  4. Follow the instructions to completely remove the program from the system.
  5. Restart your computer.

More information

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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