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Article ID: 302596 - Last Review: July 12, 2013 - Revision: 11.1

This article was previously published under Q302596

Symptoms

When you start or exit a Microsoft Office 2007 program or an earlier Office program, you receive an error message that your version of Adobe Acrobat PDFMaker is known to cause instabilities with your Office program.

Error message details

2007 Microsoft Office system

Microsoft program name has detected that your computer has a version of Adobe Acrobat PDFMaker that is known to cause instabilities in program name. To resolve this issue, download an update from Adobe Systems' Web site.

To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:

101463

Microsoft Office 2003 and earlier versions

Microsoft program name has detected that your computer has a version of Adobe Acrobat PDFMaker that is known to cause instabilities in program name. You can download a free update that fixes the problem from Adobe's Web site.

In this error message, program name is the Microsoft Office program that you were working with when the error occurred.

Resolution

You can resolve this problem by installing Adobe Acrobat version 6.0 or a later version. For more information about how to install Adobe Acrobat version 6.0 or a later version, visit the following Adobe website:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows (http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows)
Note Adobe might change the location of their download site for Acrobat for Windows. If that occurs, please visit Adobe's home website:
http://www.adobe.com/ (http://www.adobe.com/)

Workaround

You can easily work around this problem by deleting all occurrences of the Adobe Acrobat PDFMaker add-in for your Office program.

Note Renaming all occurrences of the Adobe Acrobat PDFMaker add-in does not resolve the problem. Renaming the Adobe Acrobat PDFMaker add-ins only prevents you from using the add-ins.

To delete all occurrences of the Adobe Acrobat PDFMaker add-in, follow these steps:

Windows 7, Windows Server 2008, and Windows Vista
  1. Do one of the following:
    • In Word, click Start, type pdfmaker.dot, and then press Enter.
    • In Excel, click Start, type pdfmaker.xla, and then press Enter.
    • In PowerPoint, click Start, type pdfmaker.ppa, and then press Enter.
  2. Right-click the file, and then click Delete.
Windows XP, Windows Server 2003, and Microsoft Windows 2000
  1. Click Start, and then click Search.
  2. Click All files and folders.
  3. In the All or part of the file name box, , do one of the following:
    • n Word, click Start, type pdfmaker.dot, and then press Enter.
    • In Excel, click Start, type pdfmaker.xla, and then press Enter.
    • In PowerPoint, click Start, type pdfmaker.ppa, and then press Enter.
  4. Right-click the file, and then click Delete.

More information

For more information about this add-in and about how to troubleshoot other utilities, click the following article numbers to view the articles in the Microsoft Knowledge Base:
276001  (http://support.microsoft.com/kb/276001/ ) Adobe Acrobat buttons are missing or you receive an error message after you upgrade to Word
820919  (http://support.microsoft.com/kb/820919/ ) How to troubleshoot problems that occur when you start or use Word 2003 or Word 2002
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Applies to
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Word 2007
  • Microsoft Office Excel 2007
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Excel 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002
  • Microsoft Excel 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000
Keywords: 
kbresolve kbexpertisebeginner kbaddin kbstartprogram kbprb kberrmsg kbinvalidpagefault kbprod2web kbsmbportal KB302596
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