Microsoft small business knowledge base

Article ID: 303048 - Last Review: January 31, 2007 - Revision: 6.3

This article was previously published under Q303048


When you start one of the Microsoft Office programs that is listed in the "Applies to" section, the Activation Wizard dialog box appears, but then the wizard stops responding (hangs). The only text that appears is the following:
Please wait while the wizard initializes...


This behavior may occur if the Windows Script files for your computer are missing or are damaged (corrupted).


To resolve this behavior, follow these steps:
  1. Close the Activation Wizard dialog box.
  2. Quit all Office programs.
  3. Visit the following Microsoft Web site: (
  4. In the Recommended Downloads section, click Microsoft Windows Script.
  5. Depending on your operating system, click one of the following options:
    • Windows Script 5.7 for Windows 2000
    • Windows Script 5.7 for Windows XP
  6. Click Download.
  7. Click Open to start the installation.
After the Windows Script files update is completed, start any Office program.

  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition
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