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Article ID: 303650 - Last Review: August 19, 2011 - Revision: 12.1

This article was previously published under Q303650

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SYMPTOMS

When you access a local area network (LAN), an intranet share, or an intranet Web site by using an Internet Protocol (IP) address or a fully qualified domain name (FQDN), the share or Web site may be identified as in the Internet zone instead of in the Local intranet zone. For example, this behavior may occur if you access shares or Web sites with Microsoft Internet Explorer or Windows Internet Explorer, with Microsoft Windows Explorer, with a command prompt, or with a Windows-based program when you use an address in any one of the following formats:
  • \\Computer.childdomain.domain.com\Share
  • http://computer.childdomain.domain.com
  • \\157.54.100.101\share
  • file://157.54.100.101/share
  • http://157.54.100.101
This behavior can occur regardless of whether any or all of the following settings are configured:
  • In Microsoft Internet Explorer or in Windows Internet Explorer, you have added the FQDN (or *.domain.com) or the IP address (or the address range) to the Do not use proxy server for addresses beginning with box under the Exceptions section in the Proxy Settings dialog box.

    Note To locate the Proxy Settings dialog box in Internet Explorer, click Tools, click Internet Options, click Connections, and then click Proxy Settings.
  • You have selected the Bypass proxy server for local addresses check box that is on the Local Area Network (LAN) Settings dialog box.

    Note To locate the Local Area Network (LAN) Settings dialog box in Internet Explorer, click Tools, click Internet Options, click Connections, and then click Local Area Network (LAN) Settings.
  • You have selected the Include all sites that bypass the proxy server and Include all network paths (UNCs) check boxes on the Local intranet dialog box.

    To locate the Local intranet dialog box in Internet Explorer, click Tools, click Internet Options, click Security, and then click Local intranet.
This behavior can cause Internet Explorer to prompt you for credentials when you access the intranet Web sites that require authentication. Or you may be prompted or prevented from opening files on an intranet Web site or Universal Naming Convention (UNC) share in programs that use the Internet Explorer Security Manager to determine whether a file is located in a trusted security zone. For example, you may receive the following error message when you try to open a Microsoft Access database (.mdb) file on a local intranet share (by using the FQDN or IP address) with Microsoft Access 2002:
Microsoft Access cannot open this file.
This file is located outside your intranet or on an untrusted site. Microsoft Access will not open the file due to potential security problems.
To open the file, copy it to your computer or an accessible network location.
Note Windows Server 2003 includes a new, optional component named Internet Explorer Enhanced Security Configuration. This component assigns all intranet Web sites and all UNC paths that are not explicitly listed in the Local intranet zone to the Internet zone. By default, the Internet zone uses the High security level. Therefore, you may experience these symptoms when you access intranet Web sites and UNC paths by using the NetBIOS name. For example, if you use http://server or \\server\share, or when you use the IP address or FQDN, you may experience these symptoms.

For more information about Internet Explorer Enhanced Security Configuration, click the following article number to view the article in the Microsoft Knowledge Base:
815141  (http://support.microsoft.com/kb/815141/ ) Internet Explorer Enhanced Security Configuration changes the browsing experience

CAUSE

This behavior may occur if an FQDN or IP address contains periods. If an FQDN or IP address contains a period, Internet Explorer identifies the Web site or share as in the Internet zone.

WORKAROUND

To work around this issue, add the appropriate IP address range or fully qualified domain names (FQDNs) to your local intranet. Or change the security level of the Internet zone. On user authentication option, change from automatic logon only on Intranet zone to automatic logon with current user name and password.

Note If you are using Internet Explorer's Enhanced Security Configuration with Windows Server 2003, and you use the NetBIOS name to acces intranet sites, use any of the following methods to work around this issue:
  • Add the sites to the Local intranet zone. To add a site to the Local intranet zone, open the site in Internet Explorer, click File, point to Add this site to, click Local intranet zone, click Add in the Local intranet dialog box, and then click Close.
  • Add the sites to the Trusted sites zone. To add a site to the Trusted sites zone, open the site in Internet Explorer, click File, point to Add this site to, click Trusted sites zone, click Add in the Trusted sites dialog box, and then click Close.
  • Turn off Enhanced Security Configuration. You must be an administrator to turn off Enhanced Security Configuration. You can turn off Enhanced Security Configuration for users (such as Limited Users and Restricted Users) and leave it on for administrators. To turn off Enhanced Security Configuration for users, open Control Panel, click Add or Remove Programs, click Add/Remove Windows Components, click Internet Explorer Enhanced Security Configuration, click Details, click Users, click OK, click Next, click Finish, and then restart Internet Explorer to apply the new settings.
Administrators can use client settings or server settings to add the appropriate IP address range or FQDNs to the Local intranet. For example, administrators can use TCP/IP suffixes, add *.domain.com, or add the appropriate IP address range to the Local intranet sites zone in Internet Explorer on the client. On the server, administrators can use a proxy automatic configuration script. The following workaround adds *.domain.com or the appropriate IP address range to the Local intranet sites zone in Internet Explorer for all the client computers.

Users

To work around this behavior, each user must add *.domain.com or the appropriate IP address range to the Local Intranet Sites dialog box:
  1. In Internet Explorer, click Tools, and then click Internet Options.
  2. On the Security tab, click Local intranet, and then click Sites.
  3. Click Advanced, and then type: *.domain.com or an IP address range (for example, 157.54.100-200.*) in the Add this Web site to the zone box, where domain.com is your company and top-level domain names.
  4. Click Add, click OK, click OK, and then click OK again to close the Internet Options dialog box.
  5. Restart the computer.

Administrators

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows


Administrators can deploy this setting by making the following changes to the registry:
  1. For each domain that should be included in the Local intranet zone, add a domain.com key to the appropriate registry key under either HKEY_CURRENT_USER (for a currently logged-on user only) or HKEY_LOCAL_MACHINE (for all users on the local computer):
    • Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains (For 32-bit versions of Internet Explorer or 64-bit versions of Internet Explorer on 64-bit versions of Windows XP or Windows Server 2003, if Enhanced Security Configuration is turned off.)
    • Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains (For 32-bit versions of Internet Explorer on 64-bit versions of Windows XP or 64-bit versions of Windows Server 2003, if Enhanced Security Configuration is turned off.)
    • Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\ESCDomains (For Internet Explorer on 32-bit versions of Windows Server 2003, or the 64-bit version of Internet Explorer on 64-bit versions of Windows Server 2003, if Enhanced Security Configuration is turned on.)
    • Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\ESCDomains (For the 32-bit version of Internet Explorer on 64-bit versions of Windows Server 2003, if Enhanced Security Configuration is turned on.)
    NoteBy default, security zones settings are stored in the HKEY_CURRENT_USER registry key. Because this key is dynamically loaded for each user, the settings for one user do not affect the settings of another. Only the local machine settings will be used if the Security Zones: Use only machine settings setting is enabled in group policy or the Security_HKLM_only DWORD value is set to 1 in the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings
    With this policy setting enabled, only machine settings will be used instead of user settings.

  2. Add a DWORD value named * (the asterisk character) to the domain.com key and set it to 1.
  3. For each IP address range that must be included in the Local intranet zone, add a Rangex key (where x is 1, 2, 3, and so on) to the following registry key under HKEY_CURRENT_USER (for a currently logged-on user only) or HKEY_LOCAL_MACHINE (for all users on the local computer):
    • Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges (For 32-bit versions of Internet Explorer or 64-bit versions of Internet Explorer on 64-bit versions of Windows XP or Windows Server 2003.
    • Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges (For 32-bit versions of Internet Explorer on 64-bit versions of Windows XP or 64-bit versions of Windows Server 2003.
    Note By default, security zones settings are stored in the HKEY_CURRENT_USER registry key. Because this key is dynamically loaded for each user, the settings for one user do not affect the settings of another. Only the local machine settings will be used if the Security Zones: Use only machine settings setting is enabled in group policy, or if the Security_HKLM_only DWORD value is set to 1 in the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings
    With this policy setting is enabled, only machine settings will be used instead of user settings.
  4. Add a DWORD value named * (the asterisk character) to the Rangex key and set it to 1.
  5. Add a String value named :Range (the colon character followed by the word "Range") to the Rangex key, and then set it to the IP address range (for example, 157.54.100-200.*).
Note Administrators can deploy settings in an Active Directory environment.

For more information about how to do so, click the following article number to view the article in the Microsoft Knowledge Base:
274846  (http://support.microsoft.com/kb/274846/ ) Set advanced settings in Internet Explorer by using Group Policy objects
Important This workaround does not work for UNC or file:// addresses that use an IP address. For example, Internet Explorer identifies \\157.54.100.101\share, or file://157.54.100.101/share, as being in the Internet zone, even if you add the appropriate IP address range to the Local Intranet Sites list. In this case, you must use a file:// URL that has the NetBIOS name (for example, \\server\share) for the site to be identified in the Local intranet zone. Also, some applications may not be able to open files by using an http:// address even if the Web site is on your LAN and you use the NetBIOS name (for example, http://server). For example, Microsoft Access 2002 cannot open files from http:// addresses. If you try to open an Access database file (.mdb) on an intranet Web site by using either the IP address, FQDN, or NetBIOS name, Access 2002 will incorrectly report that the file is outside your intranet or on an untrusted site by displaying the error message in the "Symptoms" section of this article.
For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
810582  (http://support.microsoft.com/kb/810582/ ) Error opening Access database from a Web server
For more information about computers that have Internet Explorer 7 installed that show similar symptoms, click the following article number to view the article in the Microsoft Knowledge Base:
941000  (http://support.microsoft.com/kb/941000/ ) On a computer that has Windows Internet Explorer 7 installed, the security zone of the network drive that you map by using the subst command appears as "Internet"

STATUS

This behavior is by design.

APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Enterprise N
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Home Premium N
  • Windows 7 Professional
  • Windows 7 Professional N
  • Windows 7 Starter
  • Windows 7 Starter N
  • Windows 7 Ultimate
  • Windows 7 Ultimate N
  • Microsoft Access 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Millennium Edition
    • Microsoft Windows 98 Standard Edition
  • Microsoft Office SharePoint Portal Server 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows SharePoint Services 2.0
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Media Center Edition 2005 Update Rollup 2
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Word 2002
  • Microsoft Word 2000
  • Windows Internet Explorer 7 for Windows XP
  • Windows Internet Explorer 7 for Windows Server 2003
  • Windows Internet Explorer 8
  • Windows Internet Explorer 9
Keywords: 
kbenv kberrmsg kbprb KB303650
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