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Article ID: 304008 - Last Review: July 28, 2006 - Revision: 1.6

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This article was previously published under Q304008

SYMPTOMS

When you send a Simple Mail Transfer Protocol (SMTP) mail message by using Secure Sockets Layer (SSL) with a Post Office Protocol version 3 (POP3) account, you may receive the following error message, and the mail message may remain in the Outbox:
'Sending and Receiving' reported error (0x8004210B) : 'The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841  (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date          Time    Version       Size        File name     
   -----------------------------------------------------------
   19-Jul-2001   04:20   10.0.3117.0     342,344   Exsec32.dll
   09-Jul-2001   01:56   N/A               3,584   Olk2002.mst
   27-Jul-2001   16:36   10.0.3124.0   6,297,928   Outllib.dll
   27-Jul-2001   16:36   10.0.3124.0     117,064   Outlph.dll
   16-Jun-2001   18:05   10.0.3012.0     133,448   Rm.dll
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

MORE INFORMATION

This fix is included in the October 4 public update for Outlook 2002, which can be downloaded from the following Microsoft Web site. This is the recommended method for fixing this issue.
http://office.microsoft.com/downloads/2002/olk1004.aspx (http://office.microsoft.com/downloads/2002/olk1004.aspx)
For additional information about the October 4 update, click the article number below to view the article in the Microsoft Knowledge Base:
300551  (http://support.microsoft.com/kb/300551/EN-US/ ) OL2002: Overview of the Outlook 2002 Public Update: October 4, 2001
NOTE: This Public Update is part of the Microsoft Office XP Service Pack 1 (SP-1), but for your convenience the Public Update also is available individually, as described in the "More Information" section of this article. If you already applied Office XP SP-1, you do not need to apply this Public Update. For additional information about the latest service pack for Microsoft Office XP, click the article number below to view the article in the Microsoft Knowledge Base:
307841  (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbhotfixserver kbqfe kbemail kbsendmail kbaccounts kbbug kberrmsg kbfix kbofficexppresp1fix kbofficexpsp1fix KB304008
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