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Article ID: 305108 - Last Review: October 25, 2013 - Revision: 2.0

This article was previously published under Q305108
This article has been archived. It is offered "as is" and will no longer be updated.

Symptoms

If you try to copy files to a personal folders (.pst) file that exceeds the 1.82 gigabyte (GB) limit in Outlook 2002, you may receive the following error message:
Can't copy the items. The operation failed.

Cause

This problem can occur because Outlook 2002 limits the .pst file size to approximately 1.82 GB.

Resolution

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841  (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack
There are two .MSP files that you need to install to enable this fix. The first .MSP file is the Outlook.msp file. The English-language version of this fix should contain the following files and versions:
   File name        Version      
   ---------------------------
   Exsec32.dll     10.0.3131.0
   Outllib.dll     10.0.3207.0
   Outlph.dll      10.0.3124.0
   Rm.dll          10.0.3012.0
				
The second .MSP file is the Olkintl.msp file. The English-language version of this fix should contain the following files and versions:
   File name        Version      
   ---------------------------
   Emsabp32.dll    10.0.3131.0
   Emsmdb32.dll    10.0.3131.0
   Emsui32.dll     10.0.3117.0
   Mspst32.dll     10.0.3207.0
   Outllibr.dll    10.0.2915.0
				

Status

Microsoft has confirmed that this is a problem in Microsoft Outlook 2002. This problem was first corrected in Microsoft Office XP Service Pack 1.

More information

When you install the hotfixes in the "Resolution" section of this article, the following error message occurs when you try to copy files to a .pst file that exceeds the 1.82 GB limit:
Can't Copy the items. The file %PST filename% has reached its maximum size. To reduce the amount of data in this file, select some items that you no longer need, then permanently (Shift+Del) delete them.
The original error message in the "Symptoms" section of this article can occur if the file that you are copying to the .pst file is large enough to make the .pst file exceed a file size of 2 GB.

Applies to
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kberrmsg kbofficexpsp1fix KB305108
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