Microsoft small business knowledge base

Article ID: 305403 - Last Review: January 12, 2015 - Revision: 2.0

This article has been archived. It is offered "as is" and will no longer be updated.


When you open a form in Outlook 2002, you may receive the following error message:
The Form you have selected...cannot be displayed, please contact your Administrator.


This problem can occur if Outlook 2002 cannot read the local forms cache.


To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841  ( ) OFFXP: How to Obtain the Latest Office XP Service Pack
To enable this fix, you need to edit the registry.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  ( ) How to back up and restore the registry in Windows

To enable this fix:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate and click the following key in the registry:
  3. On the Edit menu, click Add Value, and then add the following registry value:
    Value name: ForceFormReload
    Data type: REG_DWORD
    Value data: 1
  4. Quit Registry Editor.


To work around this problem, manually clear the forms cache. For additional information about how to manually clear the forms cache, click the article number below to view the article in the Microsoft Knowledge Base:
195754  ( ) OL2000: How to Clear the Outlook Forms Cache


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 1.

Applies to
  • Microsoft Outlook 2002 Standard Edition
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