When you shut down your Microsoft Windows XP-based
computer, Windows may intermittently stop responding (hang), and you receive
the following message:
Saving your settings.
During this time, you may be able to move the pointer, but the
computer may not respond when you press CTRL+ALT+DEL.
This problem may occur if all the following conditions are
- You have East Asian Language support installed on your
Windows XP-based computer and the Input Method Editor (IME) selected as your
default input language.
- You have the Welcome screen turned on.
To resolve this problem obtain the latest service pack for Microsoft Windows XP.
For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows XP service pack
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
This problem was first corrected
in Windows XP Service Pack 1.