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Article ID: 307419 - Last Review: May 18, 2007 - Revision: 2.3

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This article was previously published under Q307419


When you log on to a computer that is running the Windows XP Multilingual User Interface Pack, any of the following symptoms may occur:
  • It may take more than five minutes for the logon process to finish.
  • Any service that is running in the local Administrator or System context does not start or is delayed in starting.
The problem occurs on computers that have the Windows XP Multilingual User Interface Pack installed and that use languages in which the name of the Administrator account is translated. The language versions that are affected include:
  • Finnish
  • French
  • Hungarian
  • Portuguese (Brazilian and Portugal)
  • Russian
  • Spanish
  • Swedish
Other language versions, including East Asian languages (Japanese, Korean, Simplified Chinese, and Traditional Chinese), are not affected.


When Userenv.dll loads a name string under the S-1-5-19 or S-1-5-20 user context, Userenv.dll obtains the English string because the user interface language setting is English for those accounts. Later, when the GetUserNameEx function is called, it returns a translated name string when the default user's user interface language is switched to something other than English. Therefore, the name comparison is not successful.


To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to Obtain the Latest Windows XP Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name  Service pack level
   11-Sep-2001  16:39  5.1.2600.11  120,320  Intl.cpl   none


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
kbhotfixserver kbqfe kbbug kbfix kbqfe kbshell kbwinxpsp1fix KB307419
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