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Article ID: 307419 - Last Review: December 26, 2014 - Revision: 1.0

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Symptoms

When you log on to a computer that is running the Windows XP Multilingual User Interface Pack, any of the following symptoms may occur:
  • It may take more than five minutes for the logon process to finish.
  • Any service that is running in the local Administrator or System context does not start or is delayed in starting.
The problem occurs on computers that have the Windows XP Multilingual User Interface Pack installed and that use languages in which the name of the Administrator account is translated. The language versions that are affected include:
  • Finnish
  • French
  • Hungarian
  • Portuguese (Brazilian and Portugal)
  • Russian
  • Spanish
  • Swedish
Other language versions, including East Asian languages (Japanese, Korean, Simplified Chinese, and Traditional Chinese), are not affected.

Cause

When Userenv.dll loads a name string under the S-1-5-19 or S-1-5-20 user context, Userenv.dll obtains the English string because the user interface language setting is English for those accounts. Later, when the GetUserNameEx function is called, it returns a translated name string when the default user's user interface language is switched to something other than English. Therefore, the name comparison is not successful.

Resolution

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name  Service pack level
   -----------------------------------------------------------------------
   11-Sep-2001  16:39  5.1.2600.11  120,320  Intl.cpl   none
				

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbshell kbwinxpsp1fix KB307419
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