When you log on to a computer that is running the Windows
XP Multilingual User Interface Pack, any of the following symptoms may occur:
- It may take more than five minutes for the logon process to
- Any service that is running in the local Administrator or
System context does not start or is delayed in starting.
The problem occurs on computers that have the Windows XP
Multilingual User Interface Pack installed and that use languages in which the
name of the Administrator account is translated. The language versions that are
- Portuguese (Brazilian and Portugal)
Other language versions, including East Asian languages
(Japanese, Korean, Simplified Chinese, and Traditional Chinese), are not
When Userenv.dll loads a name string under the S-1-5-19 or
S-1-5-20 user context, Userenv.dll obtains the English string because the user
interface language setting is English for those accounts. Later, when the GetUserNameEx
function is called, it returns a translated name string when the
default user's user interface language is switched to something other than
English. Therefore, the name comparison is not successful.
To resolve this problem, obtain the latest service
pack for Windows XP. For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:
How to Obtain the Latest Windows XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Service pack level
11-Sep-2001 16:39 5.1.2600.11 120,320 Intl.cpl none
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Windows XP Service
for other considerations.