Microsoft small business knowledge base

Article ID: 307910 - Last Review: January 11, 2015 - Revision: 2.0

This article has been archived. It is offered "as is" and will no longer be updated.


If you upgrade your computer to Windows XP from Windows 98 with Windows Installer 1.1, user profiles may not be migrated. When this occurs, the following message appears in the Windows XP upgrade report:
Settings That Will Not Be Upgraded
Shared user account
If the user profiles were already created before the Windows Installer 1.1 installation, this symptom does not occur.


If a user profile is created after the installation of Windows Installer 1.1, some system information is set to refer to the system shared folder, not the user profile folder.


To avoid this problem, create user profiles before the installation of Windows Installer 1.1.


This behavior is by design. This is the design of the environment settings for the migration of Windows 98 with Windows Installer 1.1.

More information

This symptom does not occur with Microsoft Windows Millennium Edition (Me).

Some programs require Windows Installer 1.1 or later versions for installation. In this case, Windows Installer 1.1 is automatically installed when you install the program. These products include:
  • Microsoft Office 2000 SR-1 and later versions
  • Microsoft Office XP

Applies to
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
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