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Article ID: 308179 - Last Review: February 27, 2014 - Revision: 4.3

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SYMPTOMS

When a new virtual directory is created under a physical Web directory in the Internet Information Services (IIS) snap-in, the virtual directory may disappear when you refresh the tree list view.

NOTE: The _vti_bin virtual directory of a newly created FrontPage Server Extensions (FPSE) subweb also disappears from the IIS snap-in when you refresh the tree list view.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   18-Mar-2003  22:17  6.0.2600.1158     802,304  Inetmgr.dll      

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

Steps to reproduce the behavior

Perform the following steps on a computer with Windows XP Professional and Internet Information Services 5.1 installed.

NOTE: These steps use the FrontPage Server Extensions to create a physical Web directory. This issue is not a problem with the FrontPage Server Extensions; however, these steps highlight the most common scenario in which the issue manifests itself.
  1. Open the IIS snap-in. To do this, click Start, click Programs, click Administrative Tools, and then click Internet Information Services.
  2. Expand the (local computer) and Web Sites nodes.
  3. Right-click Default Web Site, click New, and then select Server Extensions Web.
  4. Complete the New Subweb Wizard. Type valid names for the subweb directory name and title. Note that the _vti_bin virtual directory is missing.

  5. Expand the subweb node that you just created.
  6. Right-click the Images folder, click New, and then click Virtual Directory.
  7. Complete the Virtual Directory Creation Wizard. Type a valid name for the virtual directory and configure the path as a valid directory on the computer. The new virtual directory appears in the tree list view under the Images folder.

  8. Right-click the Default Web Site node and click Refresh. The virtual directory that you just created disappears from the tree list.

APPLIES TO
  • Microsoft Internet Information Services version 5.1, when used with:
    • the operating system: Microsoft Windows XP
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbfix kbwinxppresp2fix kbbug kbpending KB308179
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