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Article ID: 308508 - Last Review: May 28, 2013 - Revision: 7.0

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This article was previously published under Q308508

Symptoms

When you run Risetup.exe to add an a Windows 2000 Server image to the RIS server, you receive the following message:
The version of the product only supports Windows 2000 Professional.

Cause

This behavior can occur because the portion of code that makes up the RIS images on the server is only for Windows 2000 Professional, not for Windows 2000 Server.

Resolution

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack
An update has been provided that will allow you to install Risetup.exe based images of Windows 2000 Server and Advanced Server on your RIS server. The following file is available for download from the Microsoft Download Center:
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Download
Download Q308508_w2k_sp3_x86_en.exe now (http://www.microsoft.com/en-us/download/default.aspx)
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/EN-US/ ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   30-Sep-2001  13:51  5.0.2195.4440  156,544  Risetup.exe
				

Status

Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 3.

More information

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173  (http://support.microsoft.com/kb/265173/EN-US/ ) Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861  (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149  (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Keywords: 
kbhotfixserver kbqfe kbbug kbfix kbsetup kbwin2000presp3fix kbwin2000sp3fix KB308508
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