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Article ID: 308900 - Last Review: January 31, 2007 - Revision: 7.2

This article was previously published under Q308900

SYMPTOMS

When you double-click a file, the Microsoft Windows Picture and Fax Viewer may start instead of the program that you expect to start.

CAUSE

This issue may occur if all the following conditions are true:
  • The file has the file extension ".png."
  • The file was created in one of the products listed in the "Applies to" section.
  • Your computer is running the Microsoft Windows XP operating system.
Although Windows XP shows the correct file association with the .png format, the Windows Picture and Fax Viewer may start anyway.

RESOLUTION

To resolve this issue, follow these steps:
  1. Right-click the file, point to Open With, and then click Choose Program.

    Note Make sure that the Microsoft Picture It! program that you want is selected.
  2. Click Always use the selected program to open this kind of file.
  3. Click OK.

APPLIES TO
  • Microsoft Digital Image Pro 9
  • Microsoft Digital Image Pro 10
  • Microsoft Digital Image Suite 9
  • Microsoft Digital Image Suite 10
  • Microsoft Greetings 2002 Standard Edition
  • Microsoft Picture It! Photo 7.0 Premium Edition
  • Microsoft Picture It! Digital Image Pro 7.0
  • Microsoft Picture It! Photo 2002 Standard Edition
  • Microsoft Picture It! Express 2002
  • Microsoft Picture It! Photo 2002 Premium Edition
  • Microsoft Picture It! Publishing 2002 Gold
  • Microsoft Picture It! Publishing 2002 Platinum Edition
  • the operating system: Microsoft Windows XP
  • Microsoft Picture It! Photo Premium 9
  • Microsoft Picture It! Express 9.0
  • Microsoft Picture It! Premium 10
  • Microsoft Picture It! Express 10
  • Microsoft Digital Image Standard 2006
  • Microsoft Digital Image Starter Edition 2006
  • Microsoft Digital Image Suite 2006
Keywords: 
kbprb KB308900
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