Microsoft small business knowledge base

Article ID: 309056 - Last Review: May 17, 2007 - Revision: 1.3

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This article was previously published under Q309056


Under the following conditions, you may receive an "'all.part2' is null or not an object" script error message, and the information-collection process may stop:
  1. Your Windows XP-based computer has a Memory Stick device.
  2. You completed the following steps to view hardware information about your computer:
    1. Click Start, and then click Help and Support.
    2. Click Use Tools to view your computer information and diagnose problems, and then click My Computer Information.
    3. Click Find information about the hardware installed on this computer.
The information-collection process may stop when:
  • You see a "Please wait while information is being collected" message.
  • The information-collection process is collecting local disk information.
  • The progress bar is at 9 percent.


To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Size    File name
   12-DEC-2001  13:24  27,032  Syscomponentinfo.js


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
kbhotfixserver kbqfe kbbug kbenv kberrmsg kbfix kbsysadmin kbui kbwinxpsp1fix KB309056
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