Microsoft small business knowledge base

Article ID: 309198 - Last Review: October 24, 2013 - Revision: 1.4

This article was previously published under Q309198
This article has been archived. It is offered "as is" and will no longer be updated.


If mailboxes on Exchange 2000 Server contain over 4 gigabytes (GBs) of data, Exchange System Manager may show the total size of the mailbox as 0 instead of the true mailbox size.


This problem can occur if Exchange System Manager reads the wrong property tag for mailboxes that are larger than 4 GB.


To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378  ( ) XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.

  • Microsoft Exchange 2000 Server Standard Edition
kbnosurvey kbarchive kbbug kbexchange2000sp2fix kbfix KB309198
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