DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 309344 - Last Review: February 21, 2007 - Revision: 2.7

Hotfix Download Available
View and request hotfix downloads
 
This article was previously published under Q309344

On This Page

SYMPTOMS

Under the following conditions, a file that you try to delete appears to be deleted, but is not deleted:
  • You are using a Windows XP-based or a Windows 2000-based client computer.
  • You are using Windows Explorer to try to delete a file that is located on an IBM OS/2 Warp4-based server.
  • You do not have permissions to delete the file.
When you try to delete the file, you do not receive any notice that the file-deletion process did not work. However, if you refresh the window, the file reappears. A network trace between the two computers shows that the OS/2 Warp4-based server is responding correctly back to the Windows XP-based or Windows 2000-based computer with an error code 5 "access denied" error message.

RESOLUTION

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size     File name
   ----------------------------------------------------
   23-May-2002  11:05  5.1.2600.45  391,808  Mrxsmb.sys
				

Windows 2000

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   ------------------------------------------------------
   18-Nov-2002  14:21  5.0.2195.6132  371,536  Mrxsmb.sys 
   18-Nov-2002  14:21  5.0.2195.6132  132,944  Rdbss.sys

STATUS

Windows XP

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Windows 2000

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for this problem in Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173  (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Service Pack 2
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbbug kbfix kbwin2000presp3fix kbwin2000presp4fix kbqfe kbenv kbui kboswin2000fix kbwinxpsp1fix kbwin2ksp4fix kbhotfixserver KB309344
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support