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Article ID: 310064 - Last Review: May 7, 2007 - Revision: 6.2

This article was previously published under Q310064

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SUMMARY

INTRODUCTION

Use the procedures that are described in this article to troubleshoot problems when you upgrade to Microsoft Windows XP from any one of the following versions of Microsoft Windows:
  • Microsoft Windows 98
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows Millennium Edition (Me)
Troubleshooting methods are provided for general issues and for any one of the following specific issues:
  • You receive a file copy error while the Setup program is running.
  • The Setup program stops responding.
  • Your computer stops responding, and a black screen appears.
  • You receive a stop message when you run the Setup program.


General troubleshooting

If you have problems while you are running the Setup program, clean boot your computer. Clean-boot troubleshooting refers to methods that you can use to reduce behaviors that occur because of your computer's environment. Many behaviors that occur when you run Windows or Windows programs occur because there are conflicting drivers, terminate-and-stay-resident programs (TSRs), and other settings that start when your computer starts.

For additional information about how to clean boot your Windows Me-based computer, click the following article number to view the article in the Microsoft Knowledge Base:
267288  (http://support.microsoft.com/kb/267288/ ) How to perform a clean boot in Windows Millennium Edition
For additional information about how to clean boot your Windows 98 or Windows 98 Second Edition-based computer, click the following article number to view the article in the Microsoft Knowledge Base:
192926  (http://support.microsoft.com/kb/192926/ ) How to perform clean-boot troubleshooting for Windows 98
Additionally, if you have antivirus software installed on your computer, the clean boot steps that are referenced in these articles may temporarily disable the antivirus software; however, you may want to remove the software to avoid potential conflicts while the Setup program is running. You may also want to contact the software vendor before you remove the antivirus software so that you do not leave your computer vulnerable to viruses. After the Windows XP Setup procedure is complete, you can reinstall the antivirus software if it is compatible with Windows XP.

Note You may have to contact the software manufacturer to determine if the software is compatible with Windows XP or to obtain a version of the software that is compatible with Windows XP.

You receive a file copy error while the Setup program is running

When you try to install Windows XP, you may receive one of the following error messages:
  • c:\$win_nt$.~ls\i386\asms\1000\msft\windows\gdiplus\gdiplus.cat is corrupt; it contains all zero's
  • Setup cannot copy the file file_name. Press X to retry, Y to abort

    Note file_name is the placeholder for the file that Setup cannot copy,
  • INF File Textsetup.sif is corrupt or missing Status 14 SETUP CANNOT CONTINUE
This behavior may occur if any one of the following conditions is true:
  • Your Windows XP CD-ROM is scratched, smudged, or dirty. Clean the Windows XP CD-ROM with a soft cloth, insert it in the CD-ROM drive, and then click OK.
  • Your CD-ROM drive is not working correctly or the CD-ROM might be vibrating too much for the laser to accurately read the data. For more information about this problem, see your hardware documentation or contact the CD-ROM manufacturer.
  • If you are using multiple CD-ROM drives, your computer may be trying to locate files on the wrong drive. If your hardware has a feature to disable CD-ROM drives that are not being used, disable the CD-ROM drives that you are not using.
  • Your computer is over-clocked. Because over-clocking is very memory-intensive, decoding errors may occur when you extract files from your Windows XP CD-ROM.
  • Try to use the default clock timings for your motherboard and processor. For more information about how to do this, see your hardware documentation or contact the motherboard manufacturer.
  • Your computer has damaged or mismatched random access memory (RAM) or cache memory. For example, you might be using a combination of extended data out (EDO) and non-EDO RAM, or different RAM speeds.

    Decoding errors may occur even if Windows appears to be running correctly. These errors occur because of the additional stress that is put on your computer when Windows tries to extract files and to access the hard disk.

    To determine how to make your computer cache memory unavailable while you are running the Setup program, see your hardware documentation or contact your hardware manufacturer.
  • Ultra direct memory access (DMA) is turned on in your computer's CMOS settings, and the data is moving too quickly.
  • Change from DMA mode to Processor Input/Output (PIO) mode to lower your data transfer rate. If this does not resolve the problem, lower your PIO mode settings. The higher your PIO mode settings are, the faster your data transfer is.
  • You are using a third-party memory manager.
  • There is a virus on your computer.
If you continue to receive this error message, copy the i386 folder from the CD-ROM drive to your local hard disk, and then try to run the Setup program from your hard disk.

The Windows XP Setup program stops responding

For more information about troubleshooting this issue, click the following article number to view the article in the Microsoft Knowledge Base:
315323  (http://support.microsoft.com/kb/315323/ ) Windows XP Setup stops responding (hangs) during the "Preparing installation" phase

Your computer stops responding and a black screen appears during the upgrade

When you try to upgrade to Windows XP, your computer may stop responding, or "hang," and a black screen may be appear.

This behavior may be caused by either hardware or software that is incompatible with Windows XP.

To work around this behavior:
  1. Wait 10 to 15 minutes on the current screen to make sure that the computer does not continue with the Setup procedure.
  2. Restart the computer to see if it stops responding again at the same place while the Setup program is running. Occasionally, the Setup program may go farther than it did the last time that it stopped responding. If the Setup program does go farther, try restarting your computer several times and the Setup program may finish.
  3. Restart the computer and select the option to Cancel Windows XP Setup to revert to Windows 98 or Windows Millennium Edition. If the option to Cancel Windows XP Setup is not an option when you restart your computer, go to step 5.
  4. After you revert to Windows 98 or Windows Millennium Edition, remove any antivirus programs and any boot manager programs (such as GoBack), and then perform a clean boot of your computer. To perform a clean boot, view the article for your operating system that is referenced earlier in this article.
  5. If the upgrade stops responding again, there may be a hardware incompatibility issue. You can try to disable ACPI functionality. When your computer restarts, you receive an option to press F6 to add third-party small computer system interface (SCSI) drivers. On this screen, press F7. No visual notification appears.
  6. If the Setup program continues to stop responding, disable unnecessary hardware. Remove any USB devices, remove or disable network cards, sound cards, and serial cards, and then restart the Setup program.
  7. If you continue to receive this error message, you may want to flash the BIOS on the motherboard. Refer to your computer's manufacturer or visit the motherboard Web site for information about how to do this.
  8. If a BIOS update does not resolve the issue, or if you are not able to obtain an updated BIOS version for the computer, you may want to install Windows XP with a Standard PC Hardware Abstraction Layer (HAL). To do this, press F7 when you are prompted to press F6 while the Windows XP Setup program is running. Specifically, you are prompted to press F6 after the Setup program restarts the computer for the first time. For more information about how to force the Standard PC HAL, click the following article number to view the article in the Microsoft Knowledge Base:
    299340  (http://support.microsoft.com/kb/299340/ ) How to force a Hardware Abstraction Layer during an upgrade or an installation of Windows XP

You receive an error message or a stop message while the Setup program is running

If you receive one of the following error messages, see the corresponding Microsoft Knowledge Base article:
311562  (http://support.microsoft.com/kb/311562/ ) "An unexpected error (768) occurred at line 5118@ind:Xp\Client\Boot\Setup\Setup.c" error message during Windows XP setup
311564  (http://support.microsoft.com/kb/311564/ ) "Stop 0x0000000A irql_not_less_or_equal" error message during Windows XP upgrade
311442  (http://support.microsoft.com/kb/311442/ ) Error message: Setup cannot continue. Please contact Microsoft Technical Support. (Error: 3E6h)
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbhowtomaster kbenv kbtshoot kberrmsg kbsetup KB310064
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