Microsoft small business knowledge base

Article ID: 310407 - Last Review: January 12, 2015 - Revision: 3.0

This article has been archived. It is offered "as is" and will no longer be updated.


When you attempt to run an Active Server Pages (ASP) Web page or a program written with Microsoft Visual Basic Scripting Edition (VBScript) on your Microsoft Windows XP-based computer, you may see symptoms similar to the following:
  • You receive an "access violation" error message.
  • The program stops responding (crashes).


This problem can occur because of changes in VBScript 5.6 that are included with Windows XP. These changes may cause some incompatibilities with programs that were written with VBScript 5.5.


To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to Obtain the Latest Windows XP Service Pack
This update is available on the Microsoft Windows Update Web site.
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Download the Windows XP Application Compatibility Update now (
Release Date: October 25, 2001

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  ( ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:
   Date         Time   Version     Size       File name     Platform
   12-Oct-2001  19:04    483,379  Vbscript.dll  i386
   12-Oct-2001  19:05  1,310,720  Vbscript.dll  Itanium 64-bit


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
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