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Article ID: 310510 - Last Review: January 25, 2013 - Revision: 4.0

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Symptoms

When you attempt to play the Snow White and the Seven Dwarfs Platinum Collection DVD movie, you may experience the following behaviors:
  • Audio and video playback is garbled or indistinct.

    -and-
  • Your DVD-player program reports that the DVD does not meet copy-protection requirements and must be closed.

Cause

This behavior occurs because the Universal Disk Format (UDF) driver (Udfs.sys) in Windows XP and Windows 2000 is unable to read certain data stored on the Snow White and the Seven Dwarfs Platinum Collection DVD. This problem does not affect any other DVD disks known to Microsoft at this time.

Resolution

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack
To download the update, browse to the following Microsoft Windows Update Web site:
Collapse this imageExpand this image
Download
Download the "Windows XP Application Compatibility Update" now (http://windowsupdate.microsoft.com/)
Release Date: October 25, 2001

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/EN-US/ ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English-language version of this fix should display the following (or more recent) file attributes:
   Date         Time   Version      Size     File name  Platform
   -------------------------------------------------------------------
   12-Oct-2001  16:47  5.1.2600.15   63,872  Udfs.sys   i386
   12-Oct-2001  16:46  5.1.2600.15  244,352  Udfs.sys   Itanium 64-bit
				

Status

Windows XP

Microsoft has confirmed that this is a problem in Windows XP. This problem was first corrected in Windows XP Service Pack 1.

More information

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbhotfixserver kbqfe kbpubtypekc kbbug kbfix kboswin2000fix kbwin2000presp3fix kbwin2000sp3fix kbwinxpsp1fix KB310510
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