If a service or device driver is started automatically and
is incompatible with the current version of Windows, the service or device
driver may not allow Windows to remain running long enough for you to shut down
the service or disable the outdated device driver.
This behavior can occur if hardware or software is
installed that installs a device or service that is incompatible with Windows.
To resolve this issue, start Recovery Console and log on to
- Start your computer with the Windows boot disks, or with
the Windows CD-ROM if your computer supports starting from the CD-ROM
- When the Welcome to Setup dialog box is displayed, press R to repair, and then press C to
start Recovery Console.
- Choose to install Windows and log on to your computer with
the Administrator account.
- From the %SystemRoot%\System32 folder at the command
prompt, type listsvc, and then press ENTER.
- Locate the service or driver that is causing the problem in
the list that is provided.
NOTE: If you select the wrong service or device, you may experience
- Type disable servicename (where servicename is the name of the
service), and then press ENTER.
NOTE: The disable command prints the old start_type of the service before resetting
it to SERVICE_DISABLED. You should record the old start_type, in case you need
to re-enable the service.
- Type exit, and the computer restarts
automatically. Allow the computer to boot normally.
additional information about installing or using the Recovery Console, click
the article number below to view the article in the Microsoft Knowledge Base:
Description of the Windows 2000 Recovery Console