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Article ID: 310842 - Last Review: February 28, 2014 - Revision: 3.6

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SYMPTOMS

If you create several custom print forms on a print server and use a custom form for default printing, the form that is used for default printing may not be the form that you expect if you change a form parameter.

CAUSE

User forms are saved in the following registry entry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Forms
When you create a new form, the values are:
Size: 40 0D 03 00 18 61 04 00
ImageableArea: 64 00 00 00 00 00 00 00 40 0D 03 00 18 61 04 00
cFormOrder: 01 00 00 00
Flags: 00 00 00 00
After you change a parameter, the values are:
Size: A4 0D 03 00 7C 61 04 00
ImageableArea: 64 00 00 00 00 00 00 00 A4 0D 03 00 7C 61 04 00
cFormOrder: 9E A3 00 01 <-- incorrect data
Flags: 00 00 00 00
Note that the cFormOrder value is incorrect after you modify a form.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
   Date         Time   Version        Size     File name
   --------------------------------------------------------
   27-Nov-2001  05:30  5.0.2195.4690  247,568  Localspl.dll
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173  (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861  (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

APPLIES TO
  • Microsoft Windows 2000 Server SP1
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp3fix KB310842
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