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Article ID: 311345 - Last Review: October 27, 2006 - Revision: 1.2

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This article was previously published under Q311345

SYMPTOMS

When you click Finish after you run the Windows XP Setup Wizard, there is a significant time delay before the desktop loads, with no apparent indication that events are proceeding as intended. Specifically, after you click Finish, the screen changes to a black screen with a mouse pointer, and may remain that way for a minute or longer.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size     File name
   ------------------------------------------------------
   02-Nov-2001  19:40  5.1.2600.18  532,992  Msobmain.dll
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

MORE INFORMATION

The update that is described in this article changes the cursor to an hourglass (IDC_WAIT) cursor, and displays a "please wait" message.

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbhotfixserver kbqfe kbbug kbenv kbfix kbsetup kbui kbwinxpsp1fix KB311345
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