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Article ID: 311542 - Last Review: March 29, 2007 - Revision: 2.6

This article was previously published under Q311542

SYMPTOMS

When you resume your computer from standby, your computer may stop responding (hang).

CAUSE

This problem can occur if the Pci.sys driver does not wait the required 10 milliseconds to access a device after power is turned on.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack
The following file is available for download from the Microsoft Download Center:
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Download q311542_WXP_SP1_x86_ENU.exe now (http://www.microsoft.com/downloads/details.aspx?FamilyID=97a6d0a8-947b-43a9-b415-b551d7c9097a&DisplayLang=en)
Release Date: February 10, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/EN-US/ ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size    File name
   --------------------------------------------------
   02-Dec-2001  17:21  5.1.2600.21  62,464  Pci.sys
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
atdownload kbqfe kbbug kbenv kbfix kboswin2000fix kbwinxpsp1fix KB311542
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