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Article ID: 311706 - Last Review: October 27, 2006 - Revision: 1.2

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This article was previously published under Q311706

SYMPTOMS

Your laptop computer that supports Intel SpeedStep Technology but that does not support RTC wake-up from S4 (Hibernate) may stop responding (hang) when it resumes from hibernation.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date       Time   Version      Size       File name
   ------------------------------------------------------
   12-Jun-01  17:01  5.1.2600.22  1,842,176  Ntkrnlmp.exe
   12-Jun-01  17:02  5.1.2600.22  1,896,960  Ntkrnlpa.exe
   12-Jun-01  17:02  5.1.2600.22  1,870,336  Ntkrpamp.exe
   12-Jun-01  17:01  5.1.2600.22  1,874,688  Ntoskrnl.exe

				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbhotfixserver kbqfe kbbug kbenv kbfix kboswin2000fix kbwinxpsp1fix KB311706
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