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Article ID: 311885 - Last Review: October 27, 2006 - Revision: 2.3

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This article was previously published under Q311885


If you choose the English (Canada) or French (Canada) setting in the Regional and Language Options tool in Control Panel and you use the Network Connection Wizard to create a dial-up connection, you may receive the following error message:
Cannot Load Tapi Information
Error 0x80000022
The error message appears when you select the Use dialing rules check box on the General tab in the properties for the dial-up connection.


To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to obtain the latest Windows XP service pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size     File name
   15-Nov-2001  12:07  5.1.2600.0   216,576  Rasapi32.dll
   15-Nov-2001  12:07  5.1.2600.20  630,784  Rasdlg.dll


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Windows XP Service Pack 1.

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
kbhotfixserver kbqfe kbbug kbfix kbnetwork kbwinxpsp1fix KB311885
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