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Article ID: 312473 - Last Review: January 31, 2007 - Revision: 3.3

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SYMPTOMS

When you are offline, the names of some locally cached files may change. If you attempt to open the files when their name is changed, you may receive the following error message:
There was an error opening this document the file does not exist

CAUSE

This problem occurs because offline cashed file names are modified if the file names are nine characters in length and the short file names feature is disabled.

RESOLUTION

Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack
The English-language version of this fix should have the following file attributes or later:
   Date         Time   Version        Size     File name
   ------------------------------------------------------
   11-Dec-2001  16:11  5.0.2195.4756  101,136  Cscdll.dll
   11-Dec-2001  16:09  5.0.2195.4756  370,448  Mrxsmb.sys
   05-Nov-2001  17:45  5.0.2195.4595  131,824  Rdbss.sys

				

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows XP Service Pack 1 (SP1).

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173  (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861  (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149  (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

APPLIES TO
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Service Pack 2
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kberrmsg kbbug kbfix kbshell kbwin2000presp3fix kbqfe kbwin2000sp3fix kboswin2000fix kbwinxpsp1fix kbhotfixserver KB312473
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