Microsoft small business knowledge base

Article ID: 313143 - Last Review: October 24, 2013 - Revision: 1.3

This article was previously published under Q313143
This article has been archived. It is offered "as is" and will no longer be updated.


Some Shift-JIS characters in a message body may become question marks (?) if:
  • The environment is a Japanese-language Exchange 2000 Server Service Pack 2 (SP2) environment.
  • You applied the fix that is described in the following Microsoft Knowledge Base article:
    283214  ( ) XCCC: Outlook Web Access May Send a Japanese-Language Message in SJIS
  • You set the UseAltRegionalCharset registry value that is also described in Knowledge Base article Q283214.
  • You used Microsoft Outlook Web Access (OWA) to send the message.
The following table contains the Shift-JIS characters that are affected.

Collapse this tableExpand this table
CharacterSHIFT-JIS CodeUnicode
Fullwidth tilde0x8160U+FF5E
Parallel to0x8161U+2225
Fullwidth hyphen-minus sign0x817cU+FF0D
Fullwidth cent sign0x8191U+FFE0
Fullwidth number sign0x8192U+FFE1
Fullwidth not sign0x8192U+FFE2
Fullwidth broken bar0xFA55U+FFE4


This problem occurs because of mismatches in character mapping between JIS X 0201-1995 and code page 932 (known as Shift-JIS). Because of these mismatches, these characters become question marks during the character conversion.


To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378  ( ) XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The version of this fix should have the following file attributes or later:

Component: Information store

Collapse this tableExpand this table
File nameVersion

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

  • Microsoft Exchange 2000 Server Standard Edition
kbnosurvey kbarchive kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB313143
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support