Microsoft small business knowledge base

Article ID: 314409 - Last Review: February 25, 2013 - Revision: 2.0

This article was previously published under Q314409


You may receive the following error message:
Msmsgs.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information is displayed:
App Name    App Version  Module Name  Module Version  Offset
Msmsgs.exe    Ole32.dll    5.1.2600.0      000537a3


This issue is caused by a leaking IRichEditOle interface.


To resolve this issue, install Windows Messenger version 4.6 or later from the following Microsoft Web site: (

Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
kbprb kbprod2web KB314409
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