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Article ID: 314445 - Last Review: January 12, 2015 - Revision: 2.0

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The Mobile Information Server 2002 Administration tools have a component that adds a Mobility tab to Active Directory Users and Computers. An administrator can alter settings on this tab to enable users to use the wireless features of Mobile Information Server and add device information such as a phone number.

When you run this snap-in and click the Mobility tab, you may receive the following error message:
A Windows Management Instrumentation error has occurred. Make sure that the user properties dialog is closed, then restart the Windows Management Instrumentation service.


To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date       Time   Version      Size     File name
   12-Dec-01  19:18  5.1.2600.23  477,696  Wbemcore.dll


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Applies to
  • Microsoft Windows XP Professional
  • Microsoft Mobile Information Server 2002 Enterprise Edition
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