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Article ID: 314510 - Last Review: January 31, 2007 - Revision: 2.3

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SYMPTOMS

When you receive a fax from a Windows 2000 or Windows XP-based computer, a partial or complete page may be missing, and this may occur even after the receiving fax sent a retrain negative command.

CAUSE

Windows Fax does not have the ability to retransmit the same page when it receives a retrain negative command. Fax sends the next page instead of the page it is supposed to send.

RESOLUTION

Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
   Date       Time      Version        Size     File name
   -------------------------------------------------------
   09-Apr-02  15:09:40  5.0.2195.5562  185,616  Faxt30.dll
				

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows XP Service Pack 1 (SP1).

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173  (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861  (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

APPLIES TO
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Service Pack 2
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows XP Professional
Keywords: 
kbbug kbfix kbwin2000presp3fix kbprint kbqfe kbwin2000sp3fix kbnetwork kbwinxpsp1fix kbhotfixserver KB314510
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