DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 314993 - Last Review: May 17, 2007 - Revision: 1.3

Hotfix Download Available
View and request hotfix downloads
 
This article was previously published under Q314993

SYMPTOMS

If you insert an audio CD or a data CD-ROM in a DVD drive, the disc may not be played automatically, or the appropriate program may not start. This problem may occur if Roxio Easy CD Creator 5.1 and Norton Anti-Virus 2002 are installed.

CAUSE

There are a number of consistency problems with automatic playing when filter drivers are installed.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size    File name
   --------------------------------------------------
   17-Mar-2002  07:42  5.1.2600.39  59,648  Cdfs.sys
   17-Mar-2002  07:42  5.1.2600.39  64,000  Udfs.sys
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbhotfixserver kbqfe kbbug kbfix kboswin2000fix kbwinxpsp1fix KB314993
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support