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Article ID: 315074 - Last Review: May 17, 2007 - Revision: 4.4

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This article was previously published under Q315074

SYMPTOMS

When you try to run a Remote Installation service (RIS) installation on a client computer, you may receive the following error message during Text-mode Setup:
The operating system image you selected does not contain the necessary drivers for your network adapter. Try selecting a different operating system image. If the problem persists, contact your system administrator.

Setup cannot continue. Press any key to exit.
NOTE: This problem can also occur if the RIS server is running the Microsoft Windows Server 2003 operating system.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack
The Windows 2000 English-language version of this fix should have the following file attributes or later:
   Date       Time      Version        Size     File name
   ---------------------------------------------------------
   30-Jan-02  17:13:18  n/a            211,216  Setupldr.exe
   30-Jan-02  17:07:12  5.0.2195.4891   93,968  Binlsvc.dll 
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack
The Windows XP English-language version of this fix should have the following file attributes or later:
   Date       Time      Version      Size    File name
   ------------------------------------------------------
   30-Jan-02  18:49:50  5.1.2600.28  217600  Setupldr.exe 

Please make sure you have downloaded and installed the latest drivers for the network adapters.

There are three separate packages for this hotfix:
  • The server side of this fix is included in SP3 and is not available as a separate fix.
  • The 28933_enu_i386_zip.exe file is the Setupldr.exe file that must be manually installed in the Windows 2000 i386\Templates folder.
  • The 24240_enu_i386_zip.exe file is the Setupldr.exe file that must be manually installed in the Windows XP i386\Templates folder.
For additional information about how to install third-party network adapters, click the following article number to view the article in the Microsoft Knowledge Base:
246184  (http://support.microsoft.com/kb/246184/ ) How to Add Third-Party OEM Network Adapters to RIS Installations
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173  (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
296861  (http://support.microsoft.com/kb/296861/ ) How to Install Multiple Windows Updates or Hotfixes with Only One Reboot

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows XP Service Pack 1 (SP1).

MORE INFORMATION

Because this hotfix does not use the normal hotfix installation program, complete the following process to install the client side of the fix:
  1. Run the zipped self-extractor file.
  2. Run the .exe file that you expanded in step 1.
  3. When you receive a prompt to select the folder in which to install the file, point the file to your RIS installation folder. For example, ~\RemoteInstall\Setup\language\images\your image\i386\Templates.

    NOTE: If the RIS image was created with RIPREP, you must perform these steps on both the RIPREP image and the RISETUP image that corresponds to the RIPREP image.
  4. Rename the Setupldr.exe file that you just extracted to NTLDR.
IMPORTANT: Note that you may find other files that are named NTLDR in the RemoteInstall tree, but these files are not the same. The installation for the server-side fix for Windows 2000 uses the typical hotfix installation procedure.

APPLIES TO
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Service Pack 2
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Tablet PC Edition
Keywords: 
kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbenv kbsetup kbwinxpsp1fix kbhotfixserver KB315074
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