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Article ID: 315334 - Last Review: June 23, 2008 - Revision: 3.1

This article was previously published under Q315334

SYMPTOMS

When you attempt to upgrade your computer from Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98 to Windows XP Professional or Windows XP Home Edition, you may receive one or both of the following error messages:
Windows upgrade cannot continue because it could not load a file

D:\i386\win9xupg\w95upg.dll

A device attached to this system is not working properly
-and-
Upgrade functionality is disabled and your copy of Windows only allows upgrades
You may receive these messages when the installation program copies files from the i386 folder to your hard disk.

CAUSE

This behavior can occur if the Roxio Easy CD Creator program is installed on your computer.

RESOLUTION

To resolve this issue, remove Easy CD Creator before you run Windows XP Setup, or quit all running programs except for Windows Explorer and Systray, and then run Windows XP Setup again. To do this, follow these steps:
  1. Press CTRL+ALT+DEL to open the Close Program dialog box.
  2. In the list of programs that are running, select any program except Windows Explorer or Systray, and then click End Task to quit the program that you selected. Repeat this step for all running programs except Windows Explorer and Systray, and then click Cancel.
  3. Navigate to the folder or drive that contains the Windows XP installation files, and then double-click Winnt32.exe. Follow the on-screen instructions to upgrade your computer operating system to Windows XP.

MORE INFORMATION

For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
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