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Article ID: 317101 - Last Review: January 31, 2007 - Revision: 4.7

This article was previously published under Q317101

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SYMPTOMS

On some computers that use broadband network connections (for example, ATM), Windows Media Player may not be able to connect to the Internet, and you may receive the following error message:
Windows Media Player Error C00D10B3 - unable to access the network

RESOLUTION

To resolve this issue, you can use either Registry Editor or Control Panel.

Method One: Using Registry Editor

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

To resolve this issue, use Registry Editor to manually create a DWORD registry value named "ForceOnline" (with a value of 1) in the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\Preferences

Note For the Windows Media Player 9 Series, you can perform the same function without Registry Editor. To do so, click Options under the Tools menu, and then select the Connect to the Internet (overrides other commands) check box.

Method Two: Using Control Panel

  1. In Control Panel, click Network Connections.
  2. Click New Connection under the File menu.
  3. Follow the steps in the New Connection Wizard to create a connection that appropriately matches your current network setup.
When you finish, you can connect to the network by using Windows Media Player.

APPLIES TO
  • Microsoft Windows Media Player 9 Series for Windows XP
  • Microsoft Windows Media Player 9 Series
  • Microsoft Windows Media Player 8.01
  • Microsoft Windows Media Player 7.1
  • Microsoft Windows Media Player 7.0
Keywords: 
kbenv kberrmsg kbnetwork kbprb KB317101
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