Microsoft small business knowledge base

Article ID: 317287 - Last Review: January 11, 2015 - Revision: 2.0

This article has been archived. It is offered "as is" and will no longer be updated.


When you try to run the Creative Labs product registration program, you may receive the following error message:
InetReg.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
   App name     App version  Module name  Module version  Offset
   InetReg.exe       InetReg.exe         0001c71e


This issue may occur because the Creative Labs product registration program is not completely compatible with Windows XP.


To resolve this issue, obtain and install the most current Windows Compatibility Update from the Critical Updates section of the following Microsoft Web site: (

More information

For additional information about Windows Application Compatibility technology and other updates that may be available to correct issues in third-party software, click the article number below to view the article in the Microsoft Knowledge Base:
319580  ( ) Windows XP Application Compatibility Update (April 10, 2002)
For information about how to contact Creative Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416  ( ) Hardware and Software Third-Party Vendor Contact List, A-K

60781  ( ) Hardware and Software Third-Party Vendor Contact List, L-P

60782  ( ) Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
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