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Article ID: 317631 - Last Review: September 5, 2002 - Revision: 1.1

This article was previously published under Q317631

SYMPTOMS

Graphic images may not print correctly to your Fuji Xerox 4108, 4108II or 4108VII printer.

CAUSE

This problem may occur when the Windows XP printer driver sends the image compression command to these printers. The Fuji Xerox 4108, 4108II and 4108VII printers are ART2 and ART3 models that do not support the image compression command.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

MORE INFORMATION

The image compression command is supported in Fuji Xerox 505/605/705 ART4 model printers.

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbbug kbenv kbfix kbprint kbwinxpsp1fix KB317631
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