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Article ID: 318358 - Last Review: December 24, 2014 - Revision: 1.0

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Symptoms

If you swap a CardBus card after your computer resumes from suspend, your computer may stop responding (hang).

This problem occurs with any PC Card device that displays a Power Management tab in its properties. If the Allow this device to bring the computer out of standby check box in the device's properties is selected, your computer may hang when you swap PC Card devices after suspending and resuming your computer.

Cause

This behavior is caused by a problem in Pcmcia.sys.

Resolution

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size     File name
   ----------------------------------------------------
   12-Mar-2002  18:11  5.1.2600.37  115,584  Pcmcia.sys
				

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

More information

When you stop the 32-bit Cardbus device by using the Safely Remove Hardware tool in Windows XP, the power (VCC) for that device is not turned off. This behavior is by design on Windows XP, and is a limitation in the existing design of Windows. Because of the integration of the PCI driver and the PCMCIA driver, power cannot be turned off, otherwise the PCI configuration on the bus is lost.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kboswin2000fix kbwinxpsp1fix KB318358
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