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Article ID: 318449 - Last Review: October 27, 2006 - Revision: 1.2

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This article was previously published under Q318449

SYMPTOMS

When a Microsoft PowerPoint slide show presentation is running, your screen saver may not start. Note that this symptom may occur even though:
  • You previously specified a screen saver start time (or waiting period) in a system group policy.
  • Your computer has been inactive long enough to start the screen saver.

CAUSE

This problem may occur if the Userenv.dll file is not correctly reading the policy change.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size       File name
   --------------------------------------------------------
   03-May-2002  12:39               1,371,116  System.adm
   02-May-2002  21:06  5.1.2600.44    528,896  User32.dll
   02-May-2002  21:11  5.1.2600.44    658,432  Userenv.dll
   03-Apr-2002  21:04  5.1.2600.41  1,670,912  Win32k.sys
   03-May-2002  12:42  5.1.2600.44    429,568  Winlogon.exe
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbhotfixserver kbqfe kbbug kbenv kbfix kbsecurity kbsysadmin kbui kbwinxpsp1fix KB318449
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