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Article ID: 318507 - Last Review: June 19, 2014 - Revision: 2.0

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Symptoms

If you use Srvany.exe to install Amcap.exe as a service, Amcap.exe generates an access violation in Quartz.dll while the service is starting after a reboot.

Cause

This problem occurs because the DirectDraw object is released when it should not be.

Resolution

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size       File name
   ------------------------------------------------------
   11-Mar-2002  03:18  6.4.2600.28  1,123,840  Quartz.dll       
				

Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version    Size     File name
   --------------------------------------------------
   02-Mar-2002  21:28  6.1.9.728  790,800  Quartz.dll       
				

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows XP Service Pack 1 (SP1).

More information

For additional information about Srvany.exe, click the article number below to view the article in the Microsoft Knowledge Base:
137980  (http://support.microsoft.com/kb/137980/EN-US/ ) HOWTO: Create a User-Defined Service
This problem may also occur when you start the service remotely by using NetMeeting.
Keywords: 
kbhotfixserver kbqfe kbbug kbfix kbmm kbother kbwin2000presp3fix kbwin2000sp3fix kbwinxpsp1fix KB318507
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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