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Article ID: 318533 - Last Review: October 26, 2013 - Revision: 3.0

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The following hotfixes have been repackaged to address a regression in the Windows NT kernel. This regression might cause a "Stop 0x00000071" error if a later hotfix is installed without all the dependent files. Also, the fix for Q310841 contained a problem that might cause problems when you copy large files.

This hotfix supercedes and is linked to the following hotfixes:
263821  ( ) Account Lockout Because Bad Password Count Field (BadPwdCount) is Not Reset to 0
304161  ( ) SSPI Mutual Authentication Is Indicated on the Client Side But Not on the Server Side
306497  ( ) Lsass.exe System Process Unexpectedly Quits with a -1073741819 Status Code
306259  ( ) Members of an Extremely Large Number of Groups Cannot Log On to the Domain
314282  ( ) Lingering Objects May Remain After You Bring an Out-of-Date Global Catalog Server Back Online
312827  ( ) An Incorrect Authentication Package Name May Appear in Audit Event 529
317401  ( ) The Accessibility Options May Cause Long Logoff Times
313494  ( ) Microsoft Cryptography API May Not Work If the Default CSP Has Been Set Incorrectly
314786  ( ) Account Lockout Is Not Audited for Local/SAM User Accounts
310311  ( ) Text Is Stretched When You Print to a Lexmark Z52 Printer
315910  ( ) GetComputerNameEx May Return an Invalid Response on a Cluster Server Node
316733  ( ) Removing a User from a Domain Local Group May Not Be Audited


A dependency was introduced in a hotfix so that the Ntoskrnl.exe, Baseserv.dll, Ntdll.dll, and Kernel32.dll files must be distributed together. This dependency was later removed, which might make some combinations of these files incorrect. Also, the hotfix for Q310841 contained a regression in Cache Manager that might cause problems when you copy large files.


Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  ( ) How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version          Size     File name
   26-Jul-2002  09:34  5.0.2195.5781    123,664  Adsldp.dll
   26-Jul-2002  09:34  5.0.2195.5781    131,344  Adsldpc.dll
   26-Jul-2002  09:34  5.0.2195.5781     62,736  Adsmsext.dll
   26-Jul-2002  09:34  5.0.2195.5940    358,160  Advapi32.dll
   26-Jul-2002  09:34  5.0.2195.5265     42,256  Basesrv.dll
   26-Jul-2002  09:34  5.0.2195.5855     49,424  Browser.dll
   26-Jul-2002  09:34  5.0.2195.5943    135,952  Dnsapi.dll
   26-Jul-2002  09:34  5.0.2195.5595     96,016  Dnsrslvr.dll

   26-Jul-2002  09:34  5.0.2195.5722     45,328  Eventlog.dll
   26-Jul-2002  09:34  5.0.2195.5907    222,992  Gdi32.dll
   26-Jul-2002  09:34  5.0.2195.5859    145,680  Kdcsvc.dll
   04-Jun-2002  10:31  5.0.2195.5859    199,952  Kerberos.dll
   26-Jul-2002  09:34  5.0.2195.4928    708,880  Kernel32.dll
   15-Jul-2002  04:52  5.0.2195.5940     71,024  Ksecdd.sys
   22-Jul-2002  12:54  5.0.2195.5960    507,152  Lsasrv.dll
   22-Jul-2002  12:54  5.0.2195.5960     33,552  Lsass.exe
   26-Jul-2002  09:34  5.0.2195.4733    332,560  Msgina.dll
   23-Jul-2002  10:27  5.0.2195.5966    108,304  Msv1_0.dll
   26-Jul-2002  09:34  5.0.2195.5979    307,472  Netapi32.dll
   26-Jul-2002  09:34  5.0.2195.5966    360,720  Netlogon.dll
   26-Jul-2002  09:34  5.0.2195.5911    476,432  Ntdll.dll
   26-Jul-2002  09:34  5.0.2195.5979    916,752  Ntdsa.dll
   08-Jul-2002  09:36  5.0.2195.5933  1,688,704  Ntkrnlmp.exe
   08-Jul-2002  09:37  5.0.2195.5933  1,688,384  Ntkrnlpa.exe
   08-Jul-2002  09:37  5.0.2195.5933  1,708,992  Ntkrpamp.exe
   08-Jul-2002  09:36  5.0.2195.5933  1,666,432  Ntoskrnl.exe
   26-Jul-2002  09:34  5.0.2195.5966    387,344  Samsrv.dll
   26-Jul-2002  09:34  5.0.2195.5951    129,296  Scecli.dll
   26-Jul-2002  09:34  5.0.2195.5951    302,864  Scesrv.dll
   18-Jul-2002  13:45  5.0.2195.5950     64,000  Sp3res.dll
   26-Jul-2002  09:34  5.0.2195.5931    379,664  User32.dll
   26-Jul-2002  09:34  5.0.2195.5968    369,936  Userenv.dll
   26-Jul-2002  09:34  5.0.2195.5859     48,912  W32time.dll
   04-Jun-2002  10:32  5.0.2195.5859     57,104  W32tm.exe
   17-Jul-2002  07:45  5.0.2195.5948  1,642,416  Win32k.sys
   03-May-2002  07:31  5.0.2195.5731    178,960  Winlogon.exe
   26-Jul-2002  09:34  5.0.2195.5935    243,472  Winsrv.dll
   26-Jul-2002  09:34  5.0.2195.5944    125,712  Wldap32.dll


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

More information

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173  ( ) The Datacenter Program and Windows 2000 Datacenter Server Product

Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB318533
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