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Article ID: 318926 - Last Review: January 22, 2013 - Revision: 2.0

This article was previously published under Q318926

Symptoms

When you are using ACDSee by ACD Systems, you may receive the following error message:
Acdsee.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information is listed:
App name     App version   Module name   Module version   Offset
------------------------------------------------------------------
Acdsee.exe   4.0.0.526     Acdsee.exe    4.0.0.526        00127a90
					

Cause

This error message is caused by a known issue with this version of ACDSee and Windows XP.

Resolution

To resolve this issue, obtain and install the latest version of ACDSee from the following ACD Systems Web site:
http://www.acdsystems.com/English/Support/ProductUpdates/index.htm (https://acdsystems.desk.com/customer/portal/topics/239354-acdsee/articles)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

More information

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbprb kbprod2web KB318926
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